Decision making in the organization: Understanding philosophical foundations, practical procedure of Importance-Performance analysis technique and its critique

Document Type : علمی - پژوهشی

Authors

1 Professor of Tarbiat modares university

2 Department of Public Administration, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran

Abstract

Decision-making is considered to be the main essence of governance and management. Every decision is purposefully made from among different possible options, but during implementation, it has the power to change the future of the organization and all its stakeholders. Therefore, the science of decision-making has become an irreplaceable science for policy makers and managers, both in the private and public sectors. Part of this science focuses on decision-making methods and techniques. One of the most useful decision-making methods that has been favored by managers and policy makers around the world is the "Importance -Performance analysis technique". This technique helps policy makers in evaluating policies and managers in strategic appraisal a lots. The present study understands the philosophical foundations of this technique, its main elements and practical procedure using SPSS 23 software. Criticisms of this methodology and guidelines for improving the performance of this technique are the final part of this article.

Keywords

References

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